We apologize if you have not received your item as indicated.

If your tracking information shows that your package was delivered but you can't find it:

Carrier may have placed it in a safer location, please check:

  • Mailbox
  • Porch
  • Garage
  • Any area out of potential weather hazards
  • Exterior doors and any locations where the package could be placed
  • Check your mailbox again as some packages come separately from your regular mail.
  • Check with others in your house that may have accepted it.

In rare cases, package may show as 'delivered' but could take additional 24 hours.
If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up. 

For more information visit https://faq.usps.com/s/article/Where-is-my-package